Order received
The account timeline stores contact method, delivery address, payment status and inventory reservation.
Packed with context
Warehouse notes include fragile goods, bundle rules and low-waste packaging guidance.
Carrier handoff
Tracking becomes visible as soon as the parcel leaves the warehouse.
Return or exchange
Customers can start a return, ask for an exchange or message support from the order detail.
02 / Service map
Returns should feel like part of the service, not an argument.
A 30-day preview return window is shown across product and account pages. Final policies should reflect real inventory, carrier and jurisdiction requirements.
Contact supportFeatured goods ship first from city hubs.
Standard parcels include tracking and delivery alerts.
Duties, taxes and restricted categories must be confirmed at checkout.
The order page becomes the service surface.
Customers see whether an order is reserved, packed, handed off or delivered.
Every message can carry product, address, carrier and return state.
Tracking events can be merged into the account timeline.
Refund, exchange and store-credit paths are shown as separate states.