Orders
Track a shipment, correct contact details or ask about a delayed parcel.
support@lacadice.com
Mon-Fri / 09:00-18:00 UTCReturns
Start a return, request an exchange or ask about item condition rules.
Products
Ask about dimensions, materials, care or compatibility.
Accounts
Login, saved cart, member pricing and communication preferences.
A little order context saves a long support thread.
The fastest way to identify shipment, payment and item records.
Use the same email or phone that was used at checkout.
Include the product name, color, size or SKU when the question is item-specific.
02 / FAQ
What should I include?
Send the order number, product name, purchase email or phone and a short description of the issue.
Can I change an address?
Address changes depend on order status. Send the request as early as possible with the correct delivery details.
How do returns work?
The preview policy shows a 30-day return window. Final rules should be confirmed before a live launch.
Where do product questions go?
Use the support form and include the product name or SKU so the team can answer accurately.